tktaka Privacy Policy
This document provides a full description of how important your personal information is to us and how tktaka collects, uses, and keeps that information secure.
Introduction and Scope
tktaka ("we", "our", "platform") operates a secure and trusted online casino and betting service for users in Bangladesh. When you use tktaka's website or services, you voluntarily provide certain personal information. The purpose of this Privacy Policy is to transparently inform you about what types of information we collect, why we collect it, and how that information is stored and kept secure.
This Privacy Policy applies to all tktaka services, websites, and mobile platforms. By starting to use our services, you are considered to have given your consent to the terms of this policy. If you disagree with any term of this policy, please refrain from using our services and contact us at [email protected].
What Information We Collect
tktaka only collects information that is necessary for providing services, managing accounts, and meeting legal obligations. The various categories of information we collect are described below.
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address (for communication and account verification)
- Mobile number (for transaction verification)
- Residential address
- National ID card or passport details (as part of the KYC process)
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account details (for transactions only)
- Deposit and withdrawal history
- Transaction amounts and methods
2.3 Activity and Technical Information
- Device type, operating system, and browser information
- IP address and geographic location (approximate)
- Date, time, and duration of website visits
- Game play history and betting activity
- Information obtained from cookies and similar tracking technologies
Purpose of Using Information
tktaka uses your information only for the purposes listed below. Your personal information is never sold to third parties under any circumstances.
Account Management
Your information is used to register your account, verify your identity (KYC), and confirm access. This is part of tktaka's secure service delivery.
Financial Transactions
Financial information is used to process deposits and withdrawals, prevent fraud, and ensure the correct amounts are applied.
Customer Support
Your account and transaction information is needed to help resolve your issues quickly and accurately.
Security and Compliance
Information is used to comply with Anti-Money Laundering (AML) policies, ensure responsible gaming, and prevent unauthorized access.
Communication and Notifications
Email is used to send important account-related updates, security alerts, and promotional notifications with your consent.
Service Improvement
We analyze your usage patterns to further improve the platform experience. This analysis is always done in an anonymous or aggregated form.
Information Sharing and Disclosure
tktaka never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
4.1 Service Provider Partners
Information may be shared with selected partners for payment processing (such as financial services like bKash, Nagad, and Rocket), IT infrastructure, and technical support. These partners operate under strict confidentiality agreements and may not use the information without our authorization.
4.2 Legal Obligations
In response to a court order, government directive, or legal obligation, tktaka may be required to disclose necessary information to authorities. In such cases, only the specific information requested will always be provided.
4.3 Fraud Prevention
Information may be shared with security service providers in specific cases to ensure platform safety and prevent fraud and manipulation.
Cookies and Tracking Technologies
The tktaka website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of our website.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure the core functionality of the website.
- Functional Cookies: Used to remember your preferences and provide a personalized experience.
- Analytics Cookies: Used to analyze user behavior and improve the service. This information remains anonymous.
- Security Cookies: Help prevent unauthorized access and fraud.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause certain important website features, such as login, to not work properly.
Data Security Measures
tktaka adopts industry-leading technical and organizational measures to protect your privacy. Our platform operates in a secure and encrypted environment.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Secure Servers
Your information is stored on secure, firewall-protected servers.
Access Controls
Only authorized staff may view your information for specific, defined purposes.
Regular Audits
The security team conducts regular system audits and vulnerability reviews.
In the event of a data breach, tktaka will act promptly and notify the relevant authorities and affected users in a timely manner.
Data Retention Period
tktaka stores your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
- Account Information: For as long as the account is active and thereafter for the period required by law.
- Financial Transaction Information: Stored for the period required under Anti-Money Laundering regulations.
- Activity Logs: Stored for a limited period for security and fraud investigation purposes.
- Marketing Consent: Stored until you withdraw your consent.
- After Account Closure: Once legal obligations are fulfilled, information is securely deleted or anonymized.
Your Rights and Controls
tktaka respects your rights over your personal information. You may exercise the following rights at any time:
Right to Access
You may request a copy of your personal information held by us at any time. We will respond to this request within 30 business days.
Right to Rectification
If your information contains any errors or is incomplete, you may request a correction. We will update it promptly once accurate information is provided.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications and analytics. Processing related to essential services will continue.
To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat. We will review your request and respond promptly.
Protection of Minors
tktaka's services are for persons aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21.
Age verification is in place during the registration process. If we hold information belonging to a person under the age of 21, we will close that account and delete the information as soon as we become aware of it. If you believe a minor has registered on tktaka, please contact us at [email protected].
Policy Changes and Updates
tktaka may review and update this Privacy Policy from time to time. If significant changes are made to the policy, we will:
- Notify registered users by email.
- Display a clear notice of the changes on the website.
- Update the "Last Updated" date at the top of the policy.
- Re-consent may be requested for significant changes.
If you continue to use our services after a change, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team. We are always ready to help.
tktaka Privacy Team
We will respond to all your privacy-related requests within a maximum of 30 business days. For urgent security matters, immediate assistance is available via live chat.