tktaka Terms and Conditions

01 General Provisions and Introduction

tktaka is a trusted online casino and betting platform in Bangladesh. These terms and conditions ("Terms") apply to the use of the tktaka platform and all services associated with it. By accessing this website, creating an account, or playing any game, you will be considered to have unconditionally accepted all the terms and conditions stated below.

If you do not agree with any part of these terms and conditions, please refrain from using our platform. These terms and conditions must be read together with tktaka's Privacy Policy and Responsible Gaming Policy, and those policies are considered an integral part of these terms.

tktaka's terms and conditions have been prepared in Bengali and are specifically made for users in Bangladesh. In the event of any linguistic ambiguity or confusion, the Bengali version shall be considered final.

02 Eligibility and Registration

Only individuals who meet the following criteria may apply to create an account and use services on the tktaka platform:

• The user must be at least 21 (twenty-one) years of age.
• The user must provide accurate information about their identity, age, and contact details.
• One person may operate only one single account.
• A maximum of one active account is allowed per household.

2.1 Registration Process

All information provided at the time of registration must be accurate, complete, and up to date. tktaka reserves the right to cancel an account if false or misleading information is provided. During registration, you must provide a valid email address and mobile number, which will be used for account verification.

2.2 Identity Verification (KYC)

tktaka follows a Know Your Customer (KYC) process to ensure a safe and fair platform. Upon tktaka's request, users may be required to submit any of the following documents:

• Copy of National ID (NID) or passport
• Utility bill or bank statement for address verification
• Documents required for payment method verification

tktaka reserves the right to restrict withdrawals or certain other services until KYC is completed.

03 Account Management

Each user's account is entirely personal. Sharing account login details (username, password) with any third party is strictly prohibited. The responsibility for maintaining the security of one's own account rests entirely with the user.

3.1 Password Security

Use a strong password consisting of at least 8 characters, one uppercase letter, one number, and one special character. Never save your password in the browser and change it regularly. If you suspect unauthorized access to your account, contact our 24/7 live chat support immediately.

3.2 Account Inactivity

An account will be considered inactive if there is no login or transaction for 12 consecutive months. tktaka will send the user an email notification regarding any balance in an inactive account. If no response is received within the specified period, action will be taken in accordance with the applicable policy.

04 Deposits and Withdrawals

Transactions on the tktaka platform are completed in Bangladeshi Taka (BDT / ৳). We support secure and convenient payment methods.

4.1 Supported Payment Methods

The following methods can be used to deposit and withdraw funds on tktaka:

• bKash
• Nagad
• Rocket
• Bank Transfer (all major Bangladeshi banks)

4.2 Minimum Amounts

The minimum deposit amount across all payment methods is ৳500 and the minimum withdrawal amount is also ৳500. After a withdrawal request is submitted, it is generally processed within 5 to 30 minutes.

4.3 Withdrawal Terms

Account verification (KYC) must be completed before making a withdrawal request. Withdrawals will be processed via the same payment method used to make the deposit. If additional verification is required for a withdrawal request, tktaka will notify the user. Completing the relevant wagering requirements is mandatory before withdrawing bonus funds.

05 Bonuses and Promotions

tktaka offers various bonuses and promotional offers. Each bonus has its own terms and conditions, which are stated in the detailed description of that bonus.

5.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000
• Deposit ৳16,000 or more → bonus capped at ৳15,000 → total balance ৳31,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means the bonus amount becomes withdrawable after placing bets totalling 20 times the bonus amount. The time limit for meeting the wagering requirement starts from the date the bonus is credited.

5.3 General Bonus Rules

• Each user may participate in a promotion only once.
• Claiming multiple bonuses from the same device, IP address, or payment method will be considered void.
• Bonus funds are not transferable to other users.
• tktaka reserves the right to change, suspend, or cancel any promotion at any time.

06 Gaming Rules

All games on tktaka are conducted in a fair and transparent manner. Random Number Generator (RNG) technology is used to determine game outcomes, which is verified and impartial.

6.1 Game Operations

tktaka works in partnership with various world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI. Each game has its own rules, which can be viewed before the game begins.

6.2 Technical Issues

If a game session is interrupted due to a server or connection issue, tktaka will make every effort to recover the record of that session. If an incorrect result is displayed in a game due to a technical error, tktaka may cancel that round or arrange for it to be replayed.

6.3 Responsible Gaming

We encourage all users to play responsibly. The option to set deposit limits, time limits, and betting limits is available on our platform. For more details, please visit our Responsible Gaming page.

07 Prohibited Activities

The following activities are strictly prohibited on the tktaka platform:

• Any form of fraud or deceptive activity.
• Playing games using another person's account.
• Creating multiple accounts to claim bonus benefits (bonus abuse).
• Using software bots or automated tools to place bets.
• Money laundering or suspicious financial activity.
• Intentionally exploiting any bug or error in the platform's software or games.
• Threatening or using abusive language toward other players or staff.
• Collusion with other players in live dealer games.

08 Limitation of Liability

To the maximum extent permitted by law, tktaka accepts no liability for the following:

• Any loss caused by internet disconnection or technical failure.
• Delays or failures in third-party services (banks, payment providers).
• Loss resulting from unauthorized third-party access to an account, where the user has failed to keep their login details confidential.
• Service disruptions caused by unforeseen circumstances (Force Majeure) such as natural disasters, government directives, war, etc.

tktaka always strives to provide a safe and reliable service. Our support team is available 24/7 to assist with any issues.

09 Privacy and Personal Data

tktaka is fully committed to protecting the privacy of users' personal information. We keep all data secure using SSL encryption technology.

For details on how user information is collected, stored, and used, please read our Privacy Policy.

9.1 Data Sharing

tktaka will never share users' personal information with any advertiser or unauthorized third party. However, information may be provided to the relevant authorities upon a legally required request.

9.2 Cookie Policy

Cookies are used on our website to improve the user experience. Cookies can be disabled by changing browser settings, though this may limit some features of the website.

10 Account Suspension and Closure

tktaka may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• If evidence of fraudulent or deceptive activity is found.
• Creating multiple accounts.
• If the user is identified as being under 21 years of age.
• If applicable for social or legal reasons.

10.1 Account Closure at the User's Own Request

If a user wishes to close their account on their own, they may send a request to our 24/7 live chat support or by email at [email protected]. Any existing balance must be withdrawn before the account is closed.

10.2 Self-Exclusion

If a user feels that gaming is having a negative impact on their life, they may request to exclude themselves from the platform for a specific period or permanently. Details of this option can be found on the Responsible Gaming page.

11 Dispute Resolution

The following process must be followed for any dispute or complaint with tktaka:

1. Step 1: Report the issue directly through our 24/7 live chat support.
2. Step 2: If the issue is not resolved via live chat, send a detailed complaint to [email protected].
3. Step 3: After receiving your complaint by email, tktaka will respond and attempt to resolve it within a maximum of 7 business days.

tktaka's decision will be considered final. In the case of disputes regarding game outcomes, server log records will be treated as the authoritative document.

12 Terms & Conditions Changes

tktaka reserves the right to change, amend, or update these terms and conditions at any time. The updated terms will be published on this page before the changes take effect, and users may be notified by email if necessary.

Continued use of the platform after any changes will be considered as the user's acceptance of the new terms and conditions. Therefore, it is recommended to visit this page regularly.

12.1 Contact

For any questions or clarifications regarding these terms and conditions, please contact us:

• Live Chat: 24/7 Bangla Support
• Email: [email protected]